Refund policy

Thank you for shopping with Zipped by Kate. Every item is handmade with care and inspected before being packaged and dispatched.

Damaged or Faulty Items

If your item arrives damaged or develops a fault, please contact me within 7 days of your delivery. Please note that the occasional loose thread, or one or two missing stitches are a natural part of the handmade process, these do not affect the quality or functionality of your item. Because of that, they aren't considered faults to be eligible for a refund or replacement. But with that said please contact me if there are major structural issues with the bag.

If your item arrives with a genuine manufacturing fault—such as stitching coming undone, components becoming detached, or a zip that does not function correctly—please contact us within 7 days of receiving your order. If the fault is confirmed, we will offer a repair, replacement, or refund in line with your consumer rights.

Please include:

Your order number.

A description of the issue.

Clear photographs of the item and the packaging.

If the item is confirmed to be damaged or faulty, the appropriate steps will be taken to ensure you are met with a resolution, and you will be offered either a replacement or a full refund.

Handmade Products

As every item is handmade, slight variations in stitching, quilting, pattern placement and measurements are part of the handmade process and are not considered faults. You may also notice small traces of the handmade process, with the occasional loose thread or fabric inside the bag.

Contact

If you have any questions about your order, please get in touch via the Contact page or by email, and I'll be happy to help.

Email: zippedbykatecontact@gmail.com

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact me with your order number and clear photographs of the item and packaging. Via email zippedbykatecontact@gmail.com or Instagram @zippedbykate.

Refunds

Approved refunds will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.